Billing Policy

Billing Policy


PsychCare Services is a private Youth Mental Health practice that provides a high quality diagnostic assessments and offer treatment recommendations for young people with Developmental and Mental Health Disorders.

Our aim is to support the community access affordable and timely appointments.

Medicare Eligible Routine Services are No longer Bulk Billed

Due to recent changes with Medicare funding (Jan 2022) we are unfortunately unable to continue to Bulk Bill. Payment is required to be made in full at the time of your appointment. Initial appointment costs $420.00 (Medicare rebate of $233.75, giving an out of pocket cost of $186.25). Follow up appointments of 30 minutes costs $245 (Medicare rebate of $119.50, out of pocket cost of $125.50)

What is a Gap Fee?

A gap fee is the difference between the fee we charge for our appointments and the Medicare Rebate. The gap fee varies based on the type of appointment. The gap fee will be communicated at the time of booking.

How do I pay my account?

Full payments are required on the day of your appointment. We are only able to accept credit card payments and credit card details are required to book an appointment. Payment will  be automatically processed at the completion of your appointment and you will be emailed a payment receipt.

No Show Fees

We have a long waiting list and we request that if you no longer need an appointment, you cancel your booking so other clients can be offered the appointment slot. A fee of $100 will be charged if you do not attend a confirmed appointment.