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PRactice information

Practice Information

PsychCare Services Telehealth is a fully online private Youth Mental Health Practice that specialises in the clinical assessment and management of Developmental and Mental Health Disorders for young people aged 12 to 25

Practice Hours

Tuesday to Friday 10am to 4pm

You can book an appointment at anytime via the website by uploading your GP referral and any other relevant information or reports.

We aim to keep our waiting times to less than 6 weeks for routine assessments and less than 2 week for urgent assessments.

Please contact the practice to request an urgent assessment once you have made an online booking. We will assess the referral and arrange an earlier appointment if appropriate.

Please note that the practice does not offer crisis or emergency services. If in crisis or an emergency, please dial 000 or attend your local Emergency Department


You will need a referral from your GP (requesting a 291 assessment) to arrange a Telehealth appointment with our Psychiatrists.

We only offer a 'once off' assessment to provide your GP with a diagnostic opinion and recommendations for management (Medicare Item 291). We do not offer routine follow up appointments but can sometimes see young people for a subsequent review of the management plan if required (Medicare Item 293).

Please note that we only see young people aged 12 to 25. Appointments are checked closer to the time and any appointments not meeting the age criteria will be cancelled

PsychCare Services does not accept referrals for young people who have Substance Abuse Disorders, Gender Identity Disorders or forensic issues.

We also do not provide any WorkCover, employment, medico-legal or court reports.


PsychCare Services provides Bulk Billed Telehealth service to regional and remote areas in Australia.

Young people living in Regional or Remote areas (Modified Monash Model 2019 -areas MM2 -MM7) will be Bulk Billed. A credit card is still required to book an online appointment but NO fees with be charged.

For young people who live in Metropolitan areas (MM1), our standard fees (as below) applies.

Payment via credit card is required to be made in full at the time of your appointment. This will include a 1.5% credit card surcharge.

Initial appointment for Assessment and Management Plan (item 291) costs $596.00 (Medicare Rebate $406.35, out of pocket costs $189.65).

Follow Up Appointment (item 293)costs $380.00 (Medicare Rebate $254.05, out of pocket cost $125.95)

Follow up appointments (if not eligible for item 293) costs $260.00 (Medicare rebate $119.50, out of pocket costs $140.50).

Please note that psychiatric reports are sent to your referring doctor only after payments have been received in full.


All our appointments are now booked online. The initial assessment appointment lasts about 60 minutes and follow up appointments usually last 30mins. We have a long waiting list and we request that if you no longer need an appointment, you cancel your booking so other clients can be offered the appointment slot. A fee of $100 will be charged if you do not attend a confirmed appointment.

Assessment Reports

After your appointment, we send a report to your General Practitioner. The report contains a summary of key aspects of your history, the diagnostic impression and a comprehensive management plan. Your General Practitioner continues to provide you with ongoing care and monitoring.

Scripts and Investigations

Our Psychiatrists may recommend medications or blood tests for you. Your GP will be informed of our recommendations after your consult. For all scripts and blood tests, please contact your referring doctor.

Emergencies or Crisis Situations

PsychCare Services does not provide any emergency or crisis services. In case of any emergency or crisis, please call 000 or attend your nearest Emergency Department.