PRactice information
PsychCare Services Telehealth is a fully online private Youth Mental Health Practice that specialises in the clinical assessment and management of Developmental and Mental Health Disorders for young people aged 6 to 25
Practice Hours
Monday to Thursday 8:30 am to 4pm
You can book an appointment at anytime via the website by uploading your GP referral and any other relevant information or reports.
Please contact the practice to request an urgent assessment once you have made an online booking. We will assess the referral and try to arrange an earlier appointment if possible.
Please note that the practice does not offer crisis or emergency services. If in crisis or an emergency, please dial 000 or attend your local Emergency Department
Referrals and Billing
You will need a referral from your GP (requesting a 291 assessment) to arrange a Telehealth appointment with our Psychiatrists.
We only offer a 'once off' assessment to provide your GP with a diagnostic opinion and recommendations for management (Medicare Item 291).
We do not offer routine follow up appointments or ongoing care but can sometimes see young people for a subsequent review of the management plan if requested by the GP (Medicare Item 293) or for short term medication dose titration (Medicare Item 304) if required.
We also Bulk Bill Medicare Item 343 when we see family members or support staff separately.
Please note that we only see young people aged 6 to 25. Appointments are checked closer to the time and any appointments not meeting the age criteria will be cancelled
PsychCare Services does not accept referrals for young people who have Substance Abuse Disorders, Gender Identity Disorders or forensic issues.
We also do not provide any WorkCover, employment, family, medico-legal or court reports.
Fees
PsychCare Services provides Bulk Billed Telehealth service to regional and remote areas in Australia.
Young people living in Regional or Remote areas (Modified Monash Model 2019 -areas MM2 -MM7) will be Bulk Billed. A credit card is still required to book an online appointment but NO fees with be charged.
You can use the link below to check which MM area you live in:
https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/app
For young people who live in Metropolitan areas (MM1), our standard fees (as below) applies.
Payment will be deducted automatically from your nominated credit card following the appointment and will
include an approx 1.7 % credit card surcharge.
Fees Guide (Effective January 2026)
Initial appointment for Assessment and Management Plan (Medicare item 291) costs $850.00 (Medicare Rebate $455.60)
Follow Up Appointment (Medicare item 293) costs $500.00 (Medicare Rebate $278.15)
Follow up appointments 30 to 45 minutes (Medicare item 304 ) costs $400.00 (Medicare rebate $134.00 )
Other Important Information:
Payment:
Payment is required for all appointments on the day of appointment. We generally send out medical reports back to the referring doctor after full payment is received.
Medicare Rebates:
We will submit your claim to Medicare after your appointment, and you can expect to receive your rebate 2-3 days after your appointment (if applicable).
For children under 14, an invoice will be provided to families, allowing them to claim a refund directly from Medicare for the services provided by our specialist.
Appointments
All our appointments are now booked online. The initial assessment appointment lasts about 60 minutes and follow up appointments usually last 30mins. We have a long waiting list and we request that if you no longer need an appointment, you cancel your booking so other clients can be offered the appointment slot. A fee of $100 will be charged if you do not attend a confirmed appointment.
Assessment Reports
After your appointment, we send a report to your General Practitioner. The report contains a summary of key aspects of your history, the diagnostic impression and a comprehensive management plan. Your General Practitioner continues to provide you with ongoing care and monitoring.
Scripts and Investigations
Our Psychiatrists may recommend medications or blood tests for you. Your GP will be informed of our recommendations after your consult. For all scripts and blood tests, please contact your referring doctor.
Emergencies or Crisis Situations
PsychCare Services does not provide any emergency or crisis services. In case of any emergency or crisis, please call 000 or attend your nearest Emergency Department.
